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SHIPPING METHODS

You select your shipping method on checkout , and delivery is offered by the carriers below . Tracking information will be emailed to your registered address by 8pm on the day of dispatch . If you do not receive an email by then , please have a look in your spam folder before sending us an email / Whatsapp message

Kindly note that The Couriers charge a R200 surcharge to deliver to Plots / Farms / Power Stations / Mines / Army Bases / Hospitals / Townships / Informal settlements and remote areas  - Our system does not identify the above as there are grey areas and exceptions to the rule , so if there are logistic charges to deliver to your address , we will contact you to suggest an alternate delivery address or ask for a top-up payment . If neither of the option are acceptable , we will refund   

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This is the option to select for all areas , regional and local - Please note that while the majority of the The Courier Guy delivery's are covered by a single flat rate for ease of use , sometimes a ultra remote or a logistical problem area will attract a higher delivery rate / surcharge . In  this case , we would notify you of the difference you would have to pay in , or we can offer a full refund  

The Courier Guy is a service driven courier and is our preferred option . Their customer services are good , and you are kept informed throughout the delivery process with update emails . They collect from us Mornings , Monday - Thursday ( no collection on a Friday or over the weekend )  . Courier delivery times are location dependent , so we list the courier delivery times between 3 and 7 working days . For example , a Jhb delivery takes typically between 2 and 3 working days , A CT/PE  delivery is typically between 3 and 5 working days and outlying areas 5-7 working days  . As there are many extenuating circumstances to take into consideration , please work on the high end of the delivery times ( 7 working days ) to prevent disappointment 

Pargo is a convenient collection point network , where you collect your order from a range of collection points across south Africa . For a complete list of collection points near you , Click here  . 

Pargo collect from us Mornings , Monday - Thursday. There are no collections on Fridays or over the weekend  . Courier delivery times are location dependent , so we list the courier delivery times between 3 and 7 working days . For example , a Jhb delivery takes typically between 2 and 3 working days , A CT/PE  delivery is typically between 3 and 5 working days and outlying areas 5-7 working days  . As there are many extenuating circumstances to take into consideration , please work on the high end of the delivery times ( 7 working days )  to prevent disappointment 

Note we are not integrated into Pargo , so the Pick up point selection is done manually . The list of all Pick up points are here ( https://pargo.co.za/find-a-store/ ) To let us know what Pick up point you prefer  , select the following options  ( 1) Add your preferred PARGO POINT address to the delivery addresses in your account profile (2) Specify which Point the order must go to in the message bar on checkout or (3) Whatsapp the Point to  0634576329 . If no PARGO POINT is specified  , then your order will go to a random PARGO POINT closest to your registered address area code  

 

Pudo is a smart locker delivery system powered by the Courier guy , where you have your order collected from our physical address and sent to a locker near you . This is caller a Door To Locker service - This means the Pudo driver will collect from our physical address and deposit into a chosen locker near you 

While this is the cheapest courier option in the country ( from R50 for a small package ) , kindly note that this is a purely self service option where you arrange for the collection from us to your locker via the Pudo app and liaise with the courier directly .

Note the collection address you will need when booking an Door to Locker service is : 53 Oceanview Rd , Tinley Manor Beach , Headlands , Dolphin Coast , 4390 tel 0634576329. email sales@xmods.co.za . Contact person Andrew Powell  ( GOOGLE MAP )   Note Pudo Collections are done Mon - Thurs mornings , so book your collection accordingly . You will know your order is ready when you get an email from us asking for a printable Pudo waybill  

You will place your order on our website and select Pudo as the delivery method . As soon as you get an email from us requesting a Printable Pudo Waybill , you can then book a Door to Locker service via the Pudo App ( ie The courier collects from us and delivers to your Pudo locker ) and then send us the Pudo Waybill .  Send the Waybill to us via email (sales@xmods.co.za)  or Whatsapp 0634576329 ( Preferred ) and we will hand your order over to the courier when they next collect from us . Pudo collect from us Mornings , Monday - Thursday. There are no collections on Fridays or over the weekend 

* Notice on printing out a Pudo Waybill - It is not available on the App - You have to go to the Pudo website. Then once on the website, you log into your account ( same login details as on the app ) Once logged in, you click on history, and then it will bring up your bookings , and to the far right of a booking , there is a tab " Detail's " - Click on "details' then right at the bottom of the info it brings up a tab called  " print details". Click on that and then it will bring up the printable waybill .

Kindly note we will not have any interaction at all with Pudo . The contract for carriage exists between you and them and any and all issues with the delivery must be taken up with them . That includes lost and damaged parcels . We are merely the pick up point for the order that you have placed with us , using your own courier 

If you want a hassle free courier option , where you just click on a courier , your order is insured and it just arrives at your selected address , then this options is not for you . If you want a budget service , where you book your own courier  , and then you collect your order at a locker near you , then Pudo could work for you   

For more information , please visit their website for a tutorial , locker locations and pricing  :    https://www.pudo.co.za/index.php

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Please take note of the following for all Couriers ( Except Pudo and Pargo ) 

* Usually paid orders placed before 11h00 will be dispatched the same working day ( Mon - Thurs ) Note that courier collect at around 9AM , so please place your orders accordingly 

* All used items will be tested for a full 48 hours before dispatch

* Courier services to Plots / Farms / Power Stations / Mines / Army Bases / Hospitals / Townships / Informal settlements - We will let you know if there is a delivery surcharge 

* Please note that while delivery times are accurate most of the time , we cannot be held responsible for any delays in shipping . Times quoted are a guide provided by the couriers and reflect normal operating delivery times and do not reflect delivery problems , delays + logistical delivery capacities . This is beyond our control and as such , we suggest taking into account the 7 day maximum delivery time . Please contact the couriers directly for additional information about your delivery